MSFT Support

Real world example from enterprise grade support.

Customer: “I have a support ticket running. Are you handling my problem?”
Supplier: “yeah but we can’t reproduce it”
Customer: “that’s what I said months ago, we cannot reproduce it, it’s on one machine only”
Supplier: “then we won’t do anything”
Customer: “what do you want me to do then? ”
Supplier: “send me a virtual pc image of the pc”
Customer: “how?”
Supplier: “hmm, I will have to contact internal engineering”
(And of course, the support system only allows uploading files of two GB max.)

I doubt any small business will be happy with this type of “support”. I can’t imagine it helps large companies either, but maybe it helps as both sides talk the same talk?